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Technical Support and Customer Service

Before contacting Technical Support, you may want to check the product manual and/or this section to see if your question is answered here. If your problem is not listed here, or these recommendations don’t seem to take care of your problem, call 727-442-7774 Extension 1158 to contact Axiom Technical Support directly.One of the things that our Technical Support staff recommends is to always have the most current version of Axiom products installed.

FAQ

Select a product from the menu below to read that product’s frequently asked questions or click on a link below.

General Questions | Toolkit | FileFixer | CellManager | RefManager | SpecChecker | Global File Changer | InstantDiskSpace | Microsoft Office Importer | Installation

Tech Support Form

Be sure you check the User’s Guide for your product or “Help” on the “Axiom” menu within MicroStation first. If you still need help, use the form below to communicate your problem to our technical support team. Required fields are marked with an asterisk(*).


Product Support Request

To receive more information or a price quote, please fill out the form below or call us at 727-442-7774. Not providing accurate contact information will delay the response for your request.

*First Name
*Last Name (Surname)
*E-mail address
*Company
Address1
Address2
City, State
,
Zip Code/Postal Code
Country
*Area Code *Phone, Extension
 ,
*Axiom product
Axiom product version (include revision letter, for example 4.3b)
Operating system and version
Axiom product license type
Version of MicroStation
(found under Help > About MicroStation)
*Please give a detailed description of the problem including all error messages. Please be sure to include the steps necessary to duplicate the problem at our site.

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