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Technical Support and Customer Service

Before contacting Technical Support, you may want to check the product manual and/or this section to see if your question is answered here. If your problem is not listed here, or these recommendations don’t seem to take care of your problem, click here to contact Axiom Technical Support directly.One of the things that our Technical Support staff recommends is to always have the most current version of Axiom products installed.

FAQ

Select a product from the menu below to read that product’s frequently asked questions:


InstantDiskSpace FAQ


Q- I moved InstantDiskSpace to another directory after I installed it. I heard that it’s a Windows application and not an MDL application so I thought I could move it. I get this strange looking error message that tells me to call Axiom. I think that I did something wrong, how can I fix it?

A- The licensing file AXIOM.LIC with at least the license string for INSTANT must be present in the same directory as INSTANT.EXE. Copy the AXIOM.LIC from the the Axiom Base Directory. That should get InstantDiskSpace running again.

Back to InstantDiskSpace questions


Q- When I use the Axiom pull-down menu and I choose InstantDiskSpace, all I get is a description of the product. It appeared to have installed with the other Toolkit products. Everything else in the Toolkit works, why doesn’t InstantDiskSpace?

A- InstantDiskSpace is not an MDL application like the other Toolkit products and therefore doesn’t load through MicroStation. InstantDiskSpace differs from other Axiom MicroStation tools in that it is executed from Windows. The optimum way to use it is to create a Windows shortcut. To create a shortcut on your desktop, locate INSTANT.EXE. By default, it installs to the C:\Program Files\Axiom\V7\Instant directory. (You may have to search your system if your installation is other than default.)

Once you have located INSTANT.EXE, right-click on it. Choose SEND TO | DESKTOP (CREATE SHORTCUT). You should now have a shortcut on your desktop which you can double-click to start InstantDiskSpace.

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Q- Your Q&A section didn’t answer my question. Now what can I do?

A- You can contact us:

  1. Fill out a Tech Support Form
  2. Call us 727-442-7774 Extension 6803.

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