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Before contacting Technical Support, you may want to check the product manual and/or this section to see if your question is answered here. If your problem is not listed here, or these recommendations don’t seem to take care of your problem, click here to contact Axiom Technical Support directly.One of the things that our Technical Support staff recommends is to always have the most current version of Axiom products installed.

FAQ

Select a product from the menu below to read that product’s frequently asked questions:


Microsoft Office Importer FAQ


Q- How can I update the links in all of my files without manually opening up all of files?

A- This trick was sent to us by one of our customers, Chad Mathes. Chad said that the way that they update Microsoft Office Importer links in multiple files is “We run the stock MicroStation batch plot utility (which is excellent) and tell it to look for a plot shape which does NOT exist. Since the MicroStation batch plot routine never finds the specified plot boundary, it basically just opens, updates and closes the files quickly without wasting any time to raster out the vector information for plotting or wasting any paper. It’s extremely efficient and streamlines our work flow.” Make sure that you have the option UNLOAD MICROSOFT OFFICE IMPORTER WHEN AUTOMATIC UPDATES ARE COMPLETE turned OFF when you try this.

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Q- I thought Microsoft Office Importer automatically updated the spreadsheet links when I open my design files. I have to manually update the links. What’s wrong?

A- Most likely you don’t have the MicroStation Configuration Variable MS_DGNAPPS set to load Microsoft Office Importer when your design files open. If you want Microsoft Office Importer to update your pasted text from the source document automatically when the design file opens, you need to modify your Axiom configuration file, AXIOM.CFG. AXIOM.CFG is usually located in C:\Bentley\Program\MicroStation\Config\Appl.

If your MicroStation is not installed locally, or not installed with the default settings, you may need to search your local or network drives for AXIOM.CFG. Once you have located AXIOM.CFG, open it with an ASCII text editor like Notepad. Enter a new line in the file and add the line “MS_DGNAPPS > $(AXI)office/office.ma”. Save AXIOM.CFG and restart MicroStation. Your pasted text should now update when the design file opens.

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Q- Why doesn’t Microsoft Office Importer load when my design file opens?

A- There is a MicroStation Configuration Variable that will load Microsoft Office Importer when you open a design file. This is easy to change and only takes a minute. Locate the file AXIOM.CFG which by default is installed in the Bentley Application Level Configuration File Folder. It is usually C:\Bentley\Program\MicroStation\Config\Appl directory. Your installation may be different - you may have to search your hard drive or possibly even network drives for the AXIOM.CFG file. Open the AXIOM.CFG file with NotePad or another ASCII editor. Add the line “MS_DGNAPPS > $(AXI)office/office.ma” to the end of the file. When you restart MicroStation, Microsoft Office Importer will automatically load and update your linked data in your design files.

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Q- My spreadsheet uses the Arial font, but I wanted my imported text to use the Engineering font. I took the time to set the fonts in the FONT FAMILY, but my imported text is all Arial. Is this a Bug? (For V8 version only)

A- In MicroStation V8 Microsoft Office Importer checks the “Always use family” check box and if this is set to on, Microsoft Office Importer will process the font in the imported text just as it does in MicroStation V7. Otherwise Microsoft Office Importer will build text elements with the font in the imported text.

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Q- Your Q&A section didn’t answer my question. Now what can I do?

A- You can contact us:

  1. Fill out a Tech Support Form
  2. Call us 727-442-7774 Extension 8194.

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