Senior developer

  • Full Time
  • Remote

Job Description

This is a remote position.

Remote Position – Work from home

This is a full-time remote contractor position. The candidates are expected to work in the US Eastern time (9:00 a.m. Eastern time until 5:30 p.m. Eastern time) – for 40 hours per week.

To be a knowledgeable, fast, and friendly resource for our customers.

To ensure our software products are successfully used, and our technical support and training exceed customer expectations.

Essential Duties and Responsibilities:

  • Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy customers.
  • Ensuring product demonstrations are done on time and to a good result (interested customers).


  • IT Background of Windows HelpDesk experience is needed
  • Experience demonstrating software products to prospects or training customers.
  • Experience in technical customer support and controlling the call.
  • Experience documenting customer issues in a ticket system such as helpdesk.
  • Good ability to study and understand new concepts and procedures.
  • Stable work history and professional appearance.
  • Excellent English communication and interpersonal skills