Job Description

This is a remote position.

Remote Position – Work from home

This is a full-time remote contractor position. The candidates are expected to work in the US Eastern time (9:00 a.m. Eastern time until 5:30 p.m. Eastern time) – for 40 hours per week.

To be a knowledgeable, fast, and friendly resource for our customers.

To ensure our software products are successfully used, and our technical support and training exceed customer expectations.

Essential Duties and Responsibilities:

• Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy customers.
• Ensuring product demonstrations are done on time and to a good result (interested customers).

Requirements

• IT Background of Windows HelpDesk experience is needed
• Experience demonstrating software products to prospects or training customers.
• Experience in technical customer support and controlling the call.
• Experience documenting customer issues in a ticket system such as helpdesk.
• Good ability to study and understand new concepts and procedures.
• Stable work history and professional appearance.
• Excellent English communication and interpersonal skills