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Axiom releases an interactive and customizable
multimedia help window for MicroStation.
CLEARWATER, FL, USA — Axiom announces the release
of DGN Knowledgebase, the interactive multimedia help
window for MicroStation. Built around Retrieve technology,
DGN Knowledgebase offers engaging videos, informative
illustrations and detailed explanations launched from within
MicroStation. But what makes this help window unique?
First of all, users never have to leave MicroStation to get
answers to their MicroStation questions. They can simply launch
DGN Knowledgebase from a menu and type-in their questions
in plain English.
But what happens when there isn't an answer to your question?
With a click of a mouse, DGN Knowledgebase automatically routes
the question to the person in your company designated as the
expert in that subject area. Once the expert answers the question,
the answer is automatically added to the DGN Knowledgebase
knowledge base. Thus, as time progresses, DGN Knowledgebase
is able to instantly answer more and more MicroStation-related
questions — even providing instant help on questions specific
to one particular company or site.
Another advantage is the detail and thoroughness of the content.
All help presentations are fully illustrated and contain detailed
descriptions. For those who want more, answers includes a
video or animated simulation, further ensuring that the answer
to a user's question is clearly explained. Another advantage
is the connectivity between MicroStation and DGN Knowledgebase.
You can activate MicroStation commands or open a dialog box
without exiting DGN Knowledgebase.
Customization
Using the built-in editor, users can add their own questions
and answers to site-specific software, procedures and standards — like informative details needed to successfully complete
electronic project deliveries. DGN Knowledgebase allows users
to also store existing documents like Word documents, Excel
spreadsheets or PDF files to be searched through and retrieved
to answer specific questions.
Return on investment
Lets assume that a question takes approximately eight minutes
to answer and that a particular support technician is answering
the same questions twice each day for twenty workdays. This
adds up to 320 minutes or 5.3 hours for the month lost on
handling that one reoccurring issue.
Imagine twenty other people in the same office doing that
same thing. At the end of twenty days, the company would have
lost 6,400 minutes or the equivalent of 13.3 workdays. Implementing
DGN Knowledgebase is a tremendous ways to recover lost time
that could be spent on income-producing activities.
Call now!
The DGN Knowledgebase MicroStation knowledgebase is always
growing. Participating companies will receive quarterly updates
to their DGN Knowledgebase databases, and as another value-add,
Axiom will provide additional help for many of the Bentley
vertical product lines, like GEOPAK and InRoads. Without a
doubt, Axiom is pioneering new ways to save MicroStation users
time.
For more information on DGN Knowledgebase and Retrieve
contact an Axiom MicroStation
Consultant today! Call 727-442-7774 extension 9265 or e-mail
9265@axiomint.com.
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